You can help make a return easy and inexpensive. We have two requests for this and in return we promise to deal with it in a friendly manner.
Of course, your rights remain, e.g. Warranty claim and limitation period received; see the return policy below and the general terms and conditions (GTC).
We are an environmentally friendly company. We therefore strive to avoid unnecessary packaging and reuse used materials. We would also like to ask you to make a contribution to environmental protection and, if possible, continue to use the packaging materials or dispose of them in accordance with local regulations. Of course, we can also proceed in accordance with the regulation of the packaging regulations. More on this in the terms and conditions § 9
You can return the goods received without reason within two weeks by returning the goods (but it would be nice if you would let us know if something went wrong). The period begins after receipt of this instruction in text form (e.g. by letter, fax, e-mail), but not before receipt of the goods by the recipient (in the case of the recurring delivery of similar goods not before receipt of the first partial delivery) and also not before our information obligations are fulfilled according to § 312c Abs.2 BGB in connection with § 1 Abs.1, 2 and 4 BGB-InfoV as well as our obligations according to § 312e Abs.1 Clause 1 BGB in connection with § 3 BGB-InfoV. You can only declare the return by requesting a return in text form for goods that cannot be sent as a parcel (e.g. bulky goods). In order to meet the deadline, the timely dispatch of the goods or the return request is sufficient.
In any case, the return is at our expense and risk. The return or the return request must be made to:
AtelierMB AG, Am Buchrain 14, 79713 Bad Saeckingen, Germany.
The goods will be sent to you if you request a return picked up.
In the event of an effective return, the services received on both sides must be returned and any benefits (e.g. benefits of use) that have been drawn must be returned , This does not apply if the deterioration of the goods is solely due to their inspection - as you could have done in a shop. In addition, you can avoid the obligation to compensate for any deterioration caused by the intended use of the item by not using the goods as your property and by refraining from anything that affects their value.
Obligations to reimburse payments To be done within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt.
End of the return instruction